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What are your delivery options and shipping costs?
Courier EasyParcel, mainly Pgeon Express, Poslaju Malaysia, and Flash Express Delivery Time West Malaysia: 1-3 business days East Malaysia: 3-7 business days Shipping Fee West Malaysia: RM8 onwards East Malaysia: RM15 onwards All orders are shipped from Malaysia.
Do you offer international shipping?
Shipping to other international destinations is available. At checkout, kindly select the country you wish to ship to under the "recipient address" and the "shipping address” section. If you cannot find your preferred destination, kindly email us to quote for international postage.
How can I track my order?
You will receive a tracking number by email when your order has been dispatched. For any questions about tracking status, you can reach out to our Customer Service team.
Can I cancel or amend my order?
Please contact us if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.
What payment methods do you accept?
We accept Visa, Mastercard, Online Bank Transfer (FPX), Alipay, and Paypal.
Can I change or edit my personal information?
Yes. To update your personal information, simply navigate to the "My Account" section and click on "Settings" located in the top right corner.
I forgot my password, how do I log in?
If you have forgotten your password, please click on "Forgot Your Password" and reset your password
Where can I direct my collaboration requests or press enquiries?
For all press-related enquiries, please submit a Press and Marketing Enquiry form via the Contact Us page.
How do I become a PELLUCID member?
With a total purchase of 4 boxes & above, you will automatically be upgraded to a lifetime PELLUCID membership, starting from the date of your purchase.
